Four ways to get help.

Need technical support? Submit a ticket in our Support Portal and we’ll promptly get in touch.

Looking for assistance with the PBS WARN system? Go to the WARN Support page.

WARNING: Not for PBS WARN units!

WARNING: If your unit has firmware older than November of 2021, please contact support before loading.

Flex 3000

• V1 (serial numbers less than 32000) firmware: D2Flex3K_update-2026-10-22_16-07-07
• V2 (serial numbers 32000 and greater) firmware: D2Flex3KV2_update-2026-10-22_16-11-41
• Manual: Start-up Guide V5.2-2301

Flex 4000

• Firmware: d2flex4k_update-2026-10-22_16-15-43

Flex 5220

• V1 (serial numbers less than 42000) Firmware: D2Flex5K_update-2026-10-22_16-06-13
• V2 (serial numbers 42000 and greater) Firmware: D2Flex5KV2_update-2026-10-22_16-06-53
• Manual: Setup Guide V5-2212

Flex OG 5220

• V1 (serial numbers less than 42000) Firmware: D2Flex5K-og_update-2026-10-22_16-12-13
• V2 (serial numbers 42000 and greater) Firmware: D2Flex5KV2-og_update-2026-10-22_16-06-12
• Manual: Coming soon. Contact us if you need one.

Mux 5020 (Legacy)

• Firmware: D2Mux5000_V4_1_4_HAS_PID_EAS_APP.s19
• Manual: D2Mux 5000 Series
• D2Manage Browser software
• D2Mux 5020 IP Setup program
• D2Mux 5020 Auto Update program

Still have questions? Contact us directly.